What a Navigator actually works on
Four areas, and they run in this order for a reason. You cannot govern what you have not mapped, you cannot price what you have not costed, and you cannot fix a conversion problem you have never measured. An engagement usually touches all four, weighted to whichever is bleeding hardest.
The four capabilities
Operating model mapping
How a matter actually moves from intake to close: every handoff, queue, and piece of rework, laid out in a form you can act on. This is the foundation the other three depend on, and most firms have never had one.
See the capability TwoAI adoption policy
A written, defensible boundary: which steps AI may run, which it may assist, and which it is kept out of entirely. Built against ABA Formal Opinion 512, with review triggers so it does not go stale when guidance moves.
See the capability ThreeIntake and conversion
Where prospective clients leak out between the first call and a signed matter, and what the leak is worth. Usually the fastest money in the building, because the demand has already been paid for.
See the capability FourPractice area economics
Which desks make money and which are carried, measured against real cost to deliver rather than headline revenue. Sometimes the answer changes what the firm sells.
See the capabilityWhich one is bleeding hardest?
That is usually clear within the first few minutes of talking. A short call, no deck.